Did you know that India leads the world with around 425 ISO 20000-certified organizations, according to a 2019 study? As the country’s IT service sector continues to boom, demonstrating global best practices in IT service management is more important than ever.
At Global Quality Services, we guide businesses in India through the ISO 20000 certification journey, helping you build trust, efficiency, and excellence in how you deliver IT services.
What is ISO 20000 Certification?
ISO 20000 Certification is a global standard that proves your organization delivers reliable and well-managed IT services. It focuses on building an effective IT Service Management System (ITSMS) that aligns your technology, processes, and teams with business goals. This certification helps you streamline operations, reduce service issues, and maintain consistent service quality for customers.
Why ISO 20000 Matters for Indian Businesses?
ISO 20000 matters for Indian businesses because it boosts service reliability, builds global trust, and strengthens competitiveness in the rapidly growing IT marketplace.
- Credibility & Trust: ISO 20000 certification signals to clients, partners, and regulators that your IT services meet rigorous global standards.
- Operational Efficiency: By standardizing processes, you reduce waste and improve reliability.
- Customer Satisfaction: Structured service management helps you consistently meet SLAs, improving satisfaction.
- Competitive Differentiation: In many Indian and global contracts, ISO credentials are increasingly required.
- Risk Management: A formal SMS helps you proactively manage incidents, changes, and service disruptions.
- Integration with Other Standards: ISO 20000 can be integrated with ISO 27001 (information security), ISO 9001 (quality), etc.
Key Benefits of ISO 20000 Certification
ISO 20000 certification delivers stronger service quality, higher efficiency, and better customer satisfaction, helping businesses operate smoothly and stand out in competitive markets.
- Improved Service Delivery
With ISO 20000, organizations build a structured SMS that reduces incidents, aligns responsibility, and streamlines communication. - Cost Efficiency
Standard processes mean fewer surprises, less waste, and resource optimisation. - Stronger Governance & Continuous Improvement
Regular internal and external audits, management reviews, and gap analyses drive continual service quality improvement. - Better Alignment Between IT & Business
ISO 20000 helps IT teams structure their services around business goals, not just technology. - Enhanced Market Reputation
Certification helps Indian firms prove their maturity, often winning more trust, especially in global markets.
How Does the ISO 20000 Certification Process Work?
Here’s a step-by-step process for getting ISO 20000 certified:
- Application & Quote – Reach out to a certification body to define the scope and get a quote.
- Competence Analysis & Gap Assessment – Identify skill gaps and process gaps to understand where your SMS needs work.
- Implementation – Develop policies, procedures, and roles aligned with ISO 20000. Train your teams.
- Internal Audit & Management Review – Conduct your own audits to ensure system readiness.
- Stage-1 Audit – Certification auditors review documentation and readiness.
- Stage-2 Audit – Auditors validate SMS in practice; if successful, you get certified.
- Certification & Surveillance – Once certified, you undergo regular surveillance audits to maintain compliance.
- Continuous Improvement – Use feedback from audits, reviews, and performance data to keep improving.
Who Should Consider ISO 20000 Certification in India?
ISO 20000 certification suits IT providers, startups, enterprises, and government teams aiming to improve service quality and strengthen trust in India’s growing tech ecosystem.
- IT Service Providers: Whether you’re a managed service provider (MSP), cloud vendor, or internal IT team.
- Tech Startups & SMEs: Want to scale with credibility and structured service processes.
- Enterprises with Large IT Operations: Looking to reduce incidents, align IT to business goals, or improve governance.
- Government Bodies: As compliance and public trust become more critical, ISO 20000 adds value.
- Companies Bidding for Contracts: Many RFPs now expect ITSM certification as a quality benchmark.
Why Choose Global Quality Services for ISO 20000 Consulting?
Choose Global Quality Services because we simplify your ISO 20000 journey with expert guidance, tailored solutions, and end-to-end support that ensures smooth, successful certification.
- Expert Guidance: Our consultants have deep experience in ITSM and ISO standards.
- Tailored Solutions: We don’t believe in one-size-fits-all we design SMS for your business size, maturity, and goals.
- End-to-End Support: From gap analysis to certification audit readiness, we’re there every step.
- Sustainable Practices: We help you build a system that’s not just certifiable, but genuinely improves your operations long-term.
- ROI-Focused: Our goal is not just to help you certify, but to translate it into better service, lower risk, and business growth.
Partner with Global Quality Services to simplify your ISO 20000 certification journey and strengthen your IT service performance. Our experts guide you at every step for assured success. Contact us today.
FAQ’s
- Is ISO 20000 only for IT companies?
No. Although designed for IT service management, ISO 20000 benefits any organisation offering internal or external IT services, helping them streamline operations, improve reliability, and enhance customer satisfaction. - How long does ISO 20000 certification remain valid?
ISO 20000 certification is valid for three years, but organisations must undergo annual surveillance audits to maintain compliance, ensure continual improvement, and keep their service management system performing effectively. - Does ISO 20000 require companies to follow ITIL?
No, ISO 20000 doesn’t require ITIL, but both align closely. ITIL provides best-practice guidance, while ISO 20000 formally certifies your service management processes, strengthening structure and operational consistency. - Can small businesses benefit from ISO 20000 certification?
Yes, small businesses benefit through improved service efficiency, reduced incidents, stronger client trust, and better operational control, especially when competing for contracts that demand globally recognised IT service standards. - What documents are needed for ISO 20000 certification?
You need policies, procedures, service management plans, incident logs, change records, audit reports, and performance metrics that demonstrate your IT service processes follow ISO 20000’s required standards.